New:Amazon Customer Support Coordinator(Pittsfield)

Job description

Company Overview:

Amazon is looking for enthusiastic and customer-focused individuals to join its Customer Service team. As a Customer Support Coordinator, you will play an essential role in delivering excellent support by addressing inquiries and ensuring a positive customer experience. This position requires strong communication, solid problem-solving skills, and the ability to adapt in a dynamic environment. You will act as the voice of Amazon, assisting with orders, deliveries, returns, and product details, while supporting Amazon’s mission to be the most customer-centric company on Earth.

Role and Responsibilities:

In this role, you will provide responsive and professional support to meet customer needs. Core responsibilities include:

• Respond quickly and accurately to customer inquiries via phone, chat, or email.

• Assist with orders, refunds, returns, account settings, and product information.

• Manage escalated issues with empathy and professionalism.

• Leverage internal tools to investigate and resolve problems in real time.

• Adhere to service standards and company guidelines.

• Accurately document customer interactions in the system.

• Work with managers and team leads to share feedback, track patterns, and improve processes.

Required Skills and Experience:

• High school diploma or equivalent.

• Excellent written and verbal communication skills.

• Basic computer proficiency with the ability to use multiple systems.

• Typing speed of at least 35 words per minute.

• Strong organizational and analytical problem-solving skills.

• Flexibility to work evenings, weekends, and holidays as required.

• A quiet, distraction-free workspace for remote positions.

Preferred Qualifications:

• Prior experience in customer service, retail, hospitality, or call centers.

• Knowledge of Amazon’s products, services, and digital platforms.

• Experience handling high-volume customer interactions.

• Ability to remain calm, empathetic, and professional under pressure.

Compensation and Benefits:

• Competitive pay with performance-based incentives.

• Comprehensive paid training and ongoing development support.

• Employee discounts on Amazon products.

• Opportunities for career growth within Amazon’s global network.

• Health, dental, and vision benefits for eligible employees.

• 401(k) plan with company match and other financial perks.

• Flexible scheduling with remote work options where available.

• A collaborative, inclusive, and innovative workplace culture.

About Amazon:

Amazon is a worldwide leader in e-commerce and customer service, dedicated to being Earth’s most customer-centric company. The organization promotes diversity, inclusion, and innovation, fostering an environment where employees can grow and succeed. Amazon is proud to be an equal opportunity employer, making decisions based on qualifications, merit, and business needs. The company does not discriminate on the basis of race, gender, religion, sexual orientation, age, disability, or any other legally protected category. Joining Amazon’s Customer Service team means supporting millions of customers globally and directly shaping their experience.